Find the right solution for your industry
The Telstra Packaged Speech Solutions range of speech applications can be customised to assist contact centres across a broad range of industries: entertainment and media, financial services, healthcare, hospitality, insurance, retail, travel and utilities.
Handles advanced customer calls
Powered by Voxify Automated Agents®, Telstra’s Packaged Speech Solutions are hosted self-service applications that have the conversational skills to handle advanced customer service calls.
Helps connect your customers to the right service
The solution can tailor a combination of speech applications to connect customers quickly and accurately to desired services with fewer queue delays, misdirected calls and a reduced number of inbound numbers.
Helps ensure business continuity
The solution is designed to provide geographic redundancy and user-managed variable load capability within the Telstra network.
Experience the Telstra difference
Telstra is a leader in the marketplace in the deployment of large speech solutions. The customisable Telstra Packaged Speech Solutions is hosted centrally and securely in Telstra’s network, giving you carrier grade reliability.
Another benefit of choosing a hosted Telstra speech solution is that your business is not required to invest large up-front capital expenditure in additional hardware and infrastructure costs. Pay only for what you use and scale up when your business requirements grow.