Call Centre

Quick Reference Guides

Single page guides outlining the main features, together with explanations of the buttons/icons.

Call Centre Agents

• Call Centre Agent Quick Reference Guide

Call Centre Supervisors

• Call Centre Supervisor Quick Reference Guide
  
• Call Centre Group Administrator Quick Reference Guide
  
• Call Centre - Installing, Upgrading, Starting and Uninstalling

User Manuals

The user manuals provide more detailed instructions and information on features and functionality.

Call Centre Agents

• Call Centre Supervisor User Guide
• Call Centre Agent User Guide
• Call Centre Group Administrator User Guide

Application Downloads

Download Telstra IP Telephony desktop client applications which add flexibility and advanced features to your Telstra IP Telephony service.

Call Centre
To be able to use the Call Centre client, you need:

• administrator access rights for your PC (to allow the installation to occur) check with your Customer Administrator
• a software licence to use the client, based on the TIPT feature packs you have assigned (either Call Centre Agent or Call Centre Supervisor)
• to meet minimum software and hardware requirements

For instructions on how to install and use the client, refer to the Call Centre Agent or Supervisor User Guides.

Further Support

For “How-to” support the How-to Help Desk can be contacted on 1800 648 116.

If you are experiencing any problems please contact your Customer Administrator.

If you cannot resolve your issue or problem using the resources on this website, contact the Telstra IP Telephony Helpdesk - 1800 287 289