Phone Users

Quick Reference Guides

Single page guides outlining the main features, together with explanations of the buttons/icons.

Handsets

• Telstra IP235 Handset Quick Reference Guide
• Telstra IP450 Handset Quick Reference Guide
• Telstra IP550/560 Handset Quick Reference Guide
• Telstra IP650 Handset Quick Reference Guide
• Telstra IP670 Handset Quick Reference Guide
• Telstra VVX1500 Handset Quick Reference Guide
• Telstra IP6000 Conference Phone Quick Reference Guide
• Telstra IP7000 Conference Phone Quick Reference Guide

Headsets

• Sennheiser DW Office Connecting Headset Quick Reference Guide
• Sennheiser DW Office Headset Features Quick Reference Guide
• Jabra 9350 Connecting Headset Quick Reference Guide
• Jabra 9350 Headset Features Quick Reference Guide

For Kirk DECT Handsets not configured to use Device Management System

• Kirk 3040 Handset User Guide
• Kirk 4020 Handset User Guide
• Kirk 4040 Handset User Guide
• Kirk 4080 Handset User Guide
• Kirk 50xx Handset User Guide
• Kirk 6020 Handset User Guide
• Kirk 6040 Handest User Guide

Telstra Telephony Toolbar

• Install and Uninstall Quick Reference Guide
• Telstra Telephony Toolbar in Outlook - Quick Reference Guide
• Telstra Telephony Toolbar in Web Browser Quick Reference Guide
  

CommPilot

• Login Quick Reference Guide
• Voice Messaging Quick Reference Guide
• Voice Portal Map

Feature / User Guides

Multiple page guides which provide more detailed information on all features and functionality.

For Handsets configured to use Device Management System
(Any new enterprise, group or site provisioned after 18 April 2011, will be configured to use Device Management System.)

• Telstra IP235 Handset Quick Feature Guide with QSetup
• Telstra IP330/331/335 Handset Feature Guide with QSetup
• Telstra IP450/550/560/650/670 Handset Feature Guide with QSetup
• Telstra VVX1500 Handset Feature Guide with QSetup
• BLF Feature Guide for End Users

For Handsets NOT configured to use Device Management System

• Telstra IP235T Handset Feature Guide
• Telstra IP330/331 Handset Feature Guide
• Telstra IP450/550/560/650/670 Handset Feature Guide
• Telstra VVX1500 Handset Feature Guide

Telstra Telephony Toolbar

• Telstra Telephony Toolbar User Guide
• Call Control Toolbar Feature Guide
• Services Toolbar Feature Guide

Anywhere Feature

•  Anywhere Feature Guide for End Users
•  Anywhere Standard Settings Feature Guide

Video Meeting Room

• Video Meeting Room Feature Guide for End Users

Application Downloads

Download Telstra IP Telephony desktop client applications which add flexibility and advanced features to your Telstra IP Telephony service.

Telstra Telephony Toolbar
To be able to use the toolbar, you need:

• administrator access rights for your PC (to allow the installation to occur) - check with your Customer Administrator
  
• a software licence to use the toolbar, based on the TIPT feature pack you have assigned (Not available to Basic Pack users)
  
• to meet minimum software and hardware requirements

Further Support

For “How-to” support the How-to Help Desk can be contacted on 1800 648 116 from 8am to 8pm Australian Eastern Standard Time.

If you are experiencing any problems please contact your Customer Administrator.

If you cannot resolve your issue or problem using the resources on this website, contact the Telstra IP Telephony Helpdesk - 1800 287 289 24 hours per day.