The Minimum Hardware and Software Requirements for the Telstra IP Telephony clients
Hardware Requirements
# Microsoft Windows Platform required for all desktop client software except the Call Centre Thin Clients
• 1.2 GHz or higher, Pentium 3, or compatible CPU
• 512 megabytes (MB) of RAM recommended minimum
• 60 MB available hard disk space
• Video Graphics Card with minimum of 8 MB RAM
• Super VGA Monitor (15" or larger)
• 800 x 600 screen resolution minimum (1024 x 768 is recommended)
The recommendation for Hosted Thin Call Centre Agent/Supervisor client (coming soon) is below.
• 1.4 GHz or higher Intel Core 2 Duo processor or compatible CPU
• 2 gigabytes (GB) of RAM recommended minimum; more memory generally improves performance
• 60 MB available hard disk space
• Video graphics card with minimum of 8 MB of RAM
• Super VGA monitor (15 inches or larger)
• 800 x 600 screen resolution minimum
However, we strongly recommend that computer systems used to run Call Centre clients have capabilities exceeding these.
Software Requirements
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Telstra has certified and provides support for the following |
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Client Application |
Fully Supported Operating Systems |
Supported Applications |
Other Software requirements |
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Telstra IP Telephony Toolbar client |
Windows XP SP3, Windows Vista SP2 (32 bit) and Windows 7(32 bit) |
Microsoft Outlook 2003 & 2007
Internet Explorer (IE) 8
Mozilla Firefox 3.0.x |
n/a |
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MiReception client |
Windows XP SP3, Windows Vista SP2 (32 bit) and Windows 7(32 bit)
Windows 7(64 bit) |
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Oracle Java Runtime Environment 1.6 Update 22 only |
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Call Centre client |
Windows XP SP3, Windows Vista SP2 (32 bit) and Windows 7(32 bit) |
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Oracle Java Runtime Environment 1.6 Update 22 only |
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Call Manager |
Windows XP SP3, Windows Vista SP2 (32 bit) and Windows 7(32 bit)
Windows 7(64 bit)
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Adobe Flash Player 10 only |
Adobe Flash Player 10 only |
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Web Attendant Console |
Windows XP SP3, Windows Vista SP2 (32 bit) and Windows 7(32 bit)
Windows 7(64 bit)
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Adobe Flash Player 10 only |
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Telstra does not provide support for the following but the clients may function fully or partially
- Windows 7 (64 bit)
Windows Vista (64 bit)
- Windows 2000 with SP4 (or higher)
- Windows 2003
- Windows XP SP1 & SP2
- Windows Server 2008
- Office 2010 (32 & 64 bit)
- Outlook 2000 SP3
- Outlook 2002/XP SP2
- Internet Explorer (IE) 6 & 7 & 9
- Mozilla Firefox 2.0 (required for Firefox toolbar edition)
- Citrix Presentation Server 3, 4 and 5 (Terminal Services mode)
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Telstra currently does not provide support for the following
- Firefox for Mac
- Safari (MAC & PC)
- Mozilla Thunderbird
- Mozilla Firefox or 3.5, 3.6, 4.0, 5.0, 6.0. 7.0 or 8.0 4.0
- Internet Explorer (IE) v5 or less9
- VM Ware
- Other Operating Systems (OS) / Browsers
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